Monthly retainer access to chart review and evidence packages ready for Initial Liability Claim (ILC) submissions or Diagnostic Assessments (DA). Your team runs the claim. We do the evidence work.
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Three monthly retainer tiers based on veteran capacity, with custom Enterprise arrangements for higher volume. The per-veteran rate decreases as tiers grow.
For small practices and solo advocates
Up to 8 veterans per month. Clinical chart review, condition identification, and evidence packages ready for ILC or DA. A starting point for partner organisations testing the model.
For established practices with consistent volume
Up to 15 veterans per month. Reduced per-veteran rate. Priority turnaround on packages. The common starting tier for medical clinics and medicolegal providers.
For larger groups and multi-clinician practices
Up to 20 veterans per month. Lowest per-veteran rate. Operational coordination with your existing systems. Built for partner organisations with consistent high volume.
Every package starts with a clinical chart review by trained reviewers using purpose-built tools. Conditions identified, SOP factors matched, evidence linked to service the way DVA needs it. Your team gets a package ready for ILC or DA.
Fixed monthly retainer based on tier. The per-veteran rate decreases as tiers grow. Written cost agreement up front covering tier, overflow pricing, and minimum term. No surprises, no hourly billing, no variations without sign-off.
All records, reviews, and packages stay on Australian servers. Locally trained tools, local processing, local accountability. Built for partner organisations handling patient records at volume.
Two layers of pricing, no surprises.
Monthly retainer sits at the centre. Three tiers based on veteran capacity. The per-veteran rate decreases as tiers grow. Three-month minimum initial term to give both sides time to integrate properly, then continues monthly without lock-in.
Overflow pricing handles months where volume exceeds your tier. A flat per-veteran overflow rate applies, approved in advance. Unused tier capacity does not roll forward.
A written cost agreement is provided at initial scoping. Request our partner information pack for the full breakdown.
Since 31 March 2025, DVA only progresses a claim once it is complete: every condition claimed must carry a medical diagnosis from a qualified practitioner, lodged with the evidence that supports it. Claims that arrive incomplete are still registered, but they sit on hold until the missing pieces are provided, so DVA now asks that all relevant medical evidence be submitted as early in the process as possible. From 1 July 2026 the VETS Act harmonises the three Acts into a single improved MRCA, and the principle only sharpens: the clinical evidence has to be in order before a claim can move.
That's the standard our evidence packages are built to meet.
Charlotte's background is in healthcare. Years in nursing and medicolegal practice before veteran advocacy. COMPASS was set up to apply clinical rigour to records review and evidence package preparation, and to keep the veteran at the centre of work that runs across multiple organisations. Every package includes the medical records, specialist input where needed, and the legislative factors that have to be met, organised the way DVA needs to see them. ATDP accredited, IVA member, PI insured.
COMPASS uses a tiered retainer model. Each tier has a set monthly fee and a defined veteran capacity, with the per-veteran rate decreasing as tiers grow. Overflow pricing handles months where volume exceeds capacity. Three-month minimum initial term, then continues monthly without lock-in. Custom Enterprise arrangements available for volume beyond the standard tiers. Written cost agreement at scoping covers everything before any work begins.
Veteran and patient records sit on Australian servers, under Australian privacy law. Our review tools are clinically trained and run locally, under our control. Medical records don't get uploaded to public AI services. Once health data enters one of those pipelines, you stop being able to track where it sits or whether it's been retained for training. For partner organisations handling patient records at volume, that distinction matters even more than for individual veterans.
We’ll talk through your team’s monthly volume, walk you through how the retainer works, and put everything into a cost agreement before any work starts. No obligation either way.