COMPASS Advocacy compass mark COMPASS ADVOCACY
Veteran compensation advocacy

Claims built with clinical precision and genuine care

DVA compensation claims, new and legacy, prepared by a clinically trained advocate. Brisbane based, supporting serving and ex-serving members Australia-wide.

Start with a free conversation ATDP accredited  |  IVA member
About COMPASS

Advocacy built on understanding

Charlotte Gawthorne, Principal Consultant at COMPASS Advocacy

Welcome to COMPASS

Thanks for stopping by. I'm Charlotte, and the veteran community is why I do this. Everyone I work with deserves to have their health taken seriously and their record read properly. My background is nursing and then medicolegal work, so reading medical records is what I have done for years. Not sure whether you have a claim, or where to start? Start with a conversation. It's free and there is no obligation.

Charlotte Gawthorne
Founder, Principal Consultant

Our Mission

Evidence first

Your service record and medical history are read against the Statements of Principles that apply, so we know what evidence matters and what is missing.

You stay in control

Have the evidence package prepared and lodge it yourself, or hand the whole claim over. You can change your mind partway through.

Fees agreed up front

Fees are published on this site and the scope is agreed in writing before anything starts. No charges you have not already seen.

Common situations we see

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Your first claim

Establishing that a condition is connected to your service. Everything else in a claim builds on that decision, so it is worth getting the evidence right from the start.

Claims years after discharge

There is no time limit on lodging a claim for most conditions. What matters is the evidence linking the condition to your service, not how long ago you served.

Injuries from training or peacetime

You do not need combat service or an overseas deployment. If it happened while you were serving, it is potentially claimable.

Two people talking across a table
Services

How we can help

ALL SERVICES

Initial liability

Connecting your condition to your service. This is the decision everything else depends on, so it needs the right evidence from the start.

Permanent impairment

Documenting the full effect of a condition on your daily life and your work, not just the diagnosis on the file.

Incapacity payments

Where a service condition has reduced your capacity to work, and the earnings and medical evidence needs to show it.

Reviews and appeals

When a decision does not reflect the evidence, including Veterans Review Board matters and preparing what was missing.

Reassessments

When an accepted condition has worsened since it was last assessed and the current rating no longer matches.

Treatment while you wait

You may not have to wait for a decision. Treatment can be available before a claim is accepted, and mental health care without a claim at all.

PACKAGES

Know what it costs before you start

A fixed fee for evidence work, and a capped fee for full advocacy, all agreed in writing before anything starts.

Free conversation

Where everyone starts
  • We talk through your service history.
  • Work out what may be claimable.
  • You decide what happens next.
  • No obligation either way.
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Evidence package

For members lodging themselves
  • Clinical review of your records.
  • Conditions identified and matched to SOP factors.
  • A complete package ready to lodge.
  • A step by step lodgement guide.
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Full advocacy

Managed end to end
  • Everything in the evidence package.
  • Lodgement and DVA correspondence handled.
  • Diagnostic appointments coordinated.
  • Income support and treatment applications, not just the claim.
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Charlotte Gawthorne preparing a claim
Why COMPASS

Accredited, insured, and accountable

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ATDP accredited

Trained and accredited under the Advocacy Training and Development Program.

IVA member

Bound by the Institute of Veterans Advocates code and bylaws.

Professionally insured

Professional indemnity insurance held for all advocacy work.

Clinical background

Nursing and medicolegal experience behind every claim we prepare.

Start the conversation

A free, no obligation chat

Talk through your situation with no obligation. From there, you choose the path that suits you.